Seasonal Sales Associate

Description:

Join GameStop as a Seasonal Sales Associate and be a vital part of our dynamic team during peak seasons. You'll be on the frontlines, creating exceptional guest experiences and driving sales. This role involves engaging with gaming enthusiasts, sharing your product knowledge, and ensuring a vibrant and organized store environment. As a Seasonal Sales Associate, you'll contribute to achieving sales goals while adhering to GameStop's high standards of guest service and operational efficiency. This is a fantastic opportunity to gain retail experience in the exciting world of video games.

Qualifications:

• Must present valid documentation confirming identity and legal authorization to work in India.
• Must be at least 18 years of age.
• Completion of high school or equivalent certification is necessary.
• Ability to work independently, remain on your feet, and navigate the store without assistance for extended periods, potentially up to 10 hours daily.
• REQUIRED JOB SKILLS AND ABILITIES
• Exceptional skills in providing customer service.
• Offer genuine and friendly support to every customer during their visit.
• Ability to thrive in a fast-paced and rapidly evolving work environment.
• Meet established performance standards for associates, including punctuality, appropriate attire, and grooming.
• Proficiency in operating the Point-of-Sale (POS) system and accurately completing all required documentation.
• Basic mathematical abilities (addition, subtraction, multiplication, division) and familiarity with alphabetical order.
• Self-motivated with the capacity to collaborate effectively within a team to accomplish tasks efficiently.
• Strong problem-solving and decision-making capabilities.
• Ability to understand and follow instructions provided verbally, in writing, or through visual aids.
• Adhere to loss prevention guidelines when handling bank deposits.
• Willingness to work a flexible schedule, which may include extended hours, varied days, nights, weekends, and some public holidays.
• Availability for a minimum of 3 days per week.
• Maintain composure and manage stress effectively in a professional manner.
• Ability to bend, stoop, reach with arms and hands, climb ladders, and lift and move merchandise weighing up to 30 lbs from floor level to a minimum height of 4 feet.

Benefits:

• Seasonal Sales Associate positions at GameStop may be eligible for incentive programs and employee discounts.
• Compensation: ?637 - ?845

Responsibilities:

• Under moderate guidance, the Seasonal Sales Associate supports the store team in daily operations.
• Deliver outstanding guest service within a sales-focused environment, utilizing GameStop’s buy, sell, trade, and reservation model.
• Ensure products are easily accessible and appealing to customers, enhance sales by sharing product and gaming knowledge, maintain a clean and organized store, and build customer loyalty.
• Provide excellent guest service by promptly greeting customers, addressing their queries and concerns efficiently and politely, assisting them with their gaming needs, informing them about promotions and trade-in programs, suggesting relevant additional items, applying effective selling techniques during each transaction, and thanking every guest for choosing GameStop.
• Prioritize guest interactions over routine tasks and demonstrate this by actively engaging with customers throughout the store.
• Contribute to a positive shopping experience by maintaining visual and operational standards and fostering customer relationships that lead to sales and repeat business.
• Process customer transactions and returns accurately using the POS system, ensuring high-quality service.
• Handle guest inquiries and comments in person or via phone, answering calls promptly and professionally to ensure excellent service.
• Promote GameStop’s unique customer benefits, such as new title reservations and the Pro Rewards loyalty program.
• Ensure all store areas, including restrooms, are clean, organized, and merchandised according to company standards.
• Ensure all store fixtures and equipment are in good working order.
• Process online (Omni-Channel) orders daily.
• Protect company assets through effective inventory management and loss prevention practices, including awareness of scams, adherence to safety protocols, and making bank deposits as required.
• Participate in store inventory counts, stock and restock merchandise on shelves and displays, and move products from the stockroom to the sales floor, ensuring products are presented, organized, and alphabetized.
• Support store management in achieving sales, profit, and shrink goals and complete necessary administrative and operational tasks.
• Accurately count, balance, and reconcile daily sales transaction totals in the POS system.
• Ensure all end-of-day paperwork for sales transactions and bank deposit slips are completed correctly and accurately.
• Assist management in ensuring the store has sufficient cash and change for transactions.
• Make daily bank deposits following established procedures.
• Check incoming shipments for discrepancies or shortages and record any issues in the POS system.
• Report any discrepancies to the Store Manager / Store Manager 2 / Assistant Store Manager as needed.
• Process defective or recalled items and stock pulls accurately and promptly, ensuring proper labeling and inclusion of packing lists.
• Visually inspect associates' and leaders' bags and belongings at store closing or the end of a shift.
• May assist in supervising and delegating tasks to other Sales Associates in the absence of management.
• Consistently adhere to GameStop’s policies and procedures, including those in the Associate Handbook and the Code of Standards, Ethics & Conduct.
• Follow all store opening and closing procedures.
• May provide feedback on associate performance to store management.
• Stand and move throughout the store unassisted to serve customers or perform tasks for up to 10 hours per day.